Customer Support
We are here for you!
Complete Project Management
To build an unremitting relationship with the customers, our customer service and support team works incessantly to ensure customer satisfaction. Our team provides customary installation and maintenance to provide complete solutions for all requisite customer needs like room layout planning, site construction, obtaining necessary approvals etc. The support team functions towards maintaining hardware, delivery systems and comprehensive training programs so that the units are utilized to their optimum competency.
Planning To Installation to Regulatory Service
Panacea takes full responsibility for the equipment setup at your site, ensuring a seamless and efficient installation process. Our team consists of certified and highly skilled engineers who are dedicated to ensuring that the installation is completed on time and with utmost precision. We are committed to delivering a well-organized and hassle-free experience. At Panacea, we go above and beyond to provide unmatched technical support to customers embarking on the journey of establishing a new radiotherapy or radiology facility. Our support extends throughout every stage of development, starting from the project’s inception. We are with you every step of the way, assisting with site layout and planning, obtaining necessary approvals from regulatory bodies, preparing the site, and ultimately overseeing the commissioning of the facility.
Education and Training Program
Training the equipment users, to operate medical equipment effectively and safely is one of the most significant parts of delivering treatment. Panacea offers a comprehensive curriculum that addresses clinicians needs. Clinical workshops, clinical webinars, hands on training on products form a part of the extensive training program for Medical Physicists, Radiation oncologists, Radiotherapy Technicians and Biomedical Engineers.
Service and Maintenance
Panacea provides you the complete uptime guarantee of the equipment. Our service engineers are spread across India for quick reach out to the site in case of any issues and to aid you to get the most out of your service to patient in lifetime. For Panacea, maintaining continuous glitch free clinical operations is of utmost importance. Our Service experts respond immediately to service and support calls to maximize the productivity for hospitals.
We’d love to hear your feedback
Drop your feedback to
contact@panaceamedical.com